Privacy policy

EFFECTIVE DATE: Dec 07, 2020

This privacy policy (“Privacy Policy”) describes how Pitcher AG (“Pitcher”) collects and uses the Personal Information you provide on our website  (“Website”), our application based services (“Service”) and the related Pitcher software for mobile devices (“Software”). 

Personal Information means information relating to an identified or identifiable natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, an email address, location data, or other factors specific to that person.

This privacy policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. The use of information collected through our Service shall be limited to the purpose of providing the Service for which Pitcher clients (“Client” or “Customer”) have engaged Pitcher. Information provided to Pitcher by our clients is collected by those clients under their own privacy policies.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at

Information Collection

We collect the following Personal Information from you:

  • When you request information about our Service: contact information such as name, email address, mailing address, phone number. We may also collect information about your business such as company name, company size, and business type.
  • When you sign up for our Service: unique identifiers such as user name, user account number, and password. 
  • When you download and use our Service: we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”). We collect your location based information for the purpose of locating a place that you may be searching for in your area. We will only share this information with our 3rd party mapping provider for the sole purpose of providing you this Service.


Information Use

We may use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Respond to your questions and concerns
  • Improve our web site and marketing efforts
  • Conduct research and analysis
  • If you opted in to this Service: Send you a newsletter and marketing communications


Information Related to Data Collected through the Service

Pitcher collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes.


Pitcher acknowledges that you have the right to access, correct, amend and delete your Personal Information.   For information we collect for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our Service, please contact the client that you interact with directly.

Regarding Personal Information you provided to us please refer to section “User Access and Choice” below.

Service Provider, Sub-Processors/Onward Transfer

Pitcher may transfer Personal Information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients

Access to Data Controlled by our Clients

For information we collect for our clients, Pitcher has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Pitcher’s Client, the data controller. If the Client requests Pitcher to remove the data, we will respond to their request within 30 business days.

Data Retention related to the Service

We will retain and use your Personal Information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we have no further justifiable business need to process your Personal Information, we will either delete or pseudonymize via cryptographic hash in case of IP addresses, or, if this is not possible (for example because your Personal Information has been backed up or archived ), we will securely store your information and separate it from any further processing until erasure is possible. 

Personal data we process on behalf of our Clients we will retain for as long as needed to provide services to our Client.

Information Sharing

We will share your Personal Information with third parties only in the ways that are described in this privacy policy.  We do not sell your Personal Information to third parties.

Service Providers

We may provide your Personal Information to companies that provide services to help us with our business activities such as live chat help or hosting provider and job application. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

Legal Disclaimer

In certain situations, Pitcher may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements. 

We may also disclose your Personal Information as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so.

If Pitcher is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.


We may also disclose your Personal Information to any other third party with your prior consent.

User Access and Choice

Request Personal Information

Upon request Pitcher will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes, if you deem it not correct,  or if you no longer desire our Service, you may correct, update, amend, delete, by contacting us at or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.

Refusal of Provision, Correction or Deletion of Personal Information

In case Pitcher responds that you haven’t provided sufficient information to confirm your personal identity in order to send your stored Personal Information, or update, or delete your Personal Information, Pitcher will provide you with an explanation as to why 

       a. the confirmation provided wasn’t sufficient to send your Personal Information
       b. or why the information provided wasn’t sufficient to update your Personal Information
       c. or why the information provided wasn’t sufficient to delete your Personal Information

Copy of Corrected Personal Information, Confirmation of Processing Restrictions

In case Pitcher has updated your Personal Information upon your request, a copy of the update Personal Information will be sent to you by the means you have requested to be provided with. In case you have requested that processing of your Personal Information is restricted, Pitcher will provide you with a confirmation of the restriction.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences

You may opt-out of location-based services at any time by editing the setting at the device level or by emailing us at

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.

We send push notifications for download notifications. If you wish to opt out of push notifications, please adjust settings from the device level.

We may provide you the opportunity to participate in questionnaires or surveys.  If you participate, we will request certain Personal Information from you. Participation in these questionnaires or surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.  The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).  We use this information to hold field studies.

Additional Rights for regions such as the EEA (following EU General Data Protection Regulation 2016/679, “GDPR”):

If you are from certain territories such as the EEA, you may have additional rights available to you under applicable laws, including:

Right of erasure: You may have a broader right to delete Personal Information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Right to object to processing: You may have the right to request that we stop processing your Personal Information and/or to stop sending you marketing communications.

Right to restrict processing: You may have the right to request that we restrict processing of your Personal Information in certain circumstances (for example, where you believe that the Personal Information we hold about you is inaccurate or unlawfully held).

Right to data portability: You may have the right to be provided with your Personal Information in a structured, machine-readable and commonly used format and to request that we transfer the Personal Information to another data controller without hindrance.

If you would like to exercise such rights, please contact us at or at the contact details below. We will respond to your request within 30 business days. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

Tracking Technologies / Cookies

Technologies such as: cookies, beacons, tags, scripts or similar technologies are used by Pitcher and our marketing partners, affiliates, analytics, online customer support provider and online customer documentation provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for language preference and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.


Analytics / Log Files

As is true of most websites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to determine license usage of our products, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to Personal Information.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application. Any IP addresses obtained to determine unique visitor numbers of Pitcher products are pseudonymized through cryptographic hash and are not being transferred to any third party.


The security of your Personal Information and our clients’ information is important to us. When you enter sensitive information, such as username, password and location-based information on the website or within the app; we encrypt the transmission of that information using secure socket layer technology (SSL, TLS).

We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, please contact us at

Additional Information

Links to Third Party Sites

Our website includes links to other websites whose privacy practices may differ from those of Pitcher. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Blog / Forum

Our website offers publicly accessible blogs or community forums that you can comment via a third party application or directly from the site. You should be aware that any information you provide in these areas might be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, please contact us. In some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why. You will need to contact or login into the third party application if you want the Personal Information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button, Share This buttons for Facebook and Twitter. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Single Sign-On

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Changes to this Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will send a notification to the email address specified on the client account or post a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

Pitcher AG
attn. Data Protection Officer
Alte Feldeggstrasse 14
8008 Zurich
+41 43 535 77 90