EFFECTIVE DATE: Dec 26, 2018
Personal Information means information relating to an identified or identifiable natural person who can be identified, directly or indirectly, by reference to an identifier such as a name, an email address, location data, or other actors specific to that person.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
We collect the following Personal Information from you:
- When you request information about our Service: contact information such as name, email address, mailing address, phone number. We may also collect information about your business such as company name, company size, and business type.
- When you sign up for our Service: unique identifiers such as user name, user account number, and password.
- When you download and use our Service: we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”). We collect your location based information for the purpose of locating a place that you may be searching for in your area. We will only share this information with our 3rd party mapping provider for the sole purpose of providing you this Service.
We may use this information to:
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Respond to your questions and concerns
- Improve our web site and marketing efforts
- Conduct research and analysis
- If you opted in to this Service: Send you a newsletter and marketing communications
Information Related to Data Collected through the Service
Pitcher collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes.
Pitcher acknowledges that you have the right to access, correct, amend and delete your Personal Information. For information we collect for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our Service, please contact the client that you interact with directly.
Regarding Personal Information you provided to us please refer to section “User Access and Choice” below.
Service Provider, Sub-Processors/Onward Transfer
Pitcher may transfer Personal Information to companies that help us provide our Service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients
Access to Data Controlled by our Clients
For information we collect for our clients, Pitcher has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Pitcher’s Client, the data controller. If the Client requests Pitcher to remove the data, we will respond to their request within 30 business days.
Data Retention related to the Service
Personal data we process on behalf of our Clients we will retain for as long as needed to provide services to our Client.
We may provide your Personal Information to companies that provide services to help us with our business activities such as live chat help or hosting provider and job application. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
In certain situations, Pitcher may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
We may also disclose your Personal Information as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so.
If Pitcher is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
We may also disclose your Personal Information to any other third party with your prior consent.
User Access and Choice
Upon request Pitcher will provide you with information about whether we hold any of your Personal Information. If your Personal Information changes, or if you no longer desire our Service, you may correct, update, amend, delete, by contacting us at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
You may opt-out of location-based services at any time by editing the setting at the device level or by emailing us at firstname.lastname@example.org.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.
We send push notifications for download notifications. If you wish to opt out of push notifications, please adjust settings from the device level.
We may provide you the opportunity to participate in questionnaires or surveys. If you participate, we will request certain Personal Information from you. Participation in these questionnaires or surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to hold field studies.
Additional Rights for regions such as the EEA (following EU General Data Protection Regulation 2016/679, “GDPR”):
If you are from certain territories such as the EEA, you may have additional rights available to you under applicable laws, including:
Right of erasure: You may have a broader right to delete Personal Information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Right to object to processing: You may have the right to request that we stop processing your Personal Information and/or to stop sending you marketing communications.
Right to restrict processing: You may have the right to request that we restrict processing of your Personal Information in certain circumstances (for example, where you believe that the Personal Information we hold about you is inaccurate or unlawfully held).
Right to data portability: You may have the right to be provided with your Personal Information in a structured, machine-readable and commonly used format and to request that we transfer the Personal Information to another data controller without hindrance.
If you would like to exercise such rights, please contact us at email@example.com or at the contact details below. We will respond to your request within 30 business days. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
Tracking Technologies / Cookies
Technologies such as: cookies, beacons, tags, scripts or similar technologies are used by Pitcher and our marketing partners, affiliates, analytics, online customer support provider and online customer documentation provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Analytics / Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to determine license usage of our products, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to Personal Information.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.
We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application. Any IP addresses obtained to determine unique visitor numbers of Pitcher products are pseudonymized through cryptographic hash and are not being transferred to any third party.
The security of your Personal Information and our clients’ information is important to us. When you enter sensitive information, such as username, password and location-based information on the website or within the app; we encrypt the transmission of that information using secure socket layer technology (SSL, TLS).
We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, please contact us at firstname.lastname@example.org.
Links to Third Party Sites
Blog / Forum
Social Media Widgets
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Changes to this Policy
attn. Data Protection Officer
Alte Feldeggstrasse 14
+41 43 535 77 90