Effective Date: January 10, 2017
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Information Collection and Use
We collect the following personal information from you, contact information such as name, email address, mailing address and phone number, unique identifiers such as user name, account number, password. We also collect the following information from you, information about your business such as company name, company size and business type.
When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”). We collect your location based information for the purpose of locating a place that you may be searching for in your area. We will only share this information with our mapping provider for the sole purpose of providing you this service.
We may share your geo-location data with third parties for the purpose of them serving you ads for places (such as restaurants) in your area. If you do not wish to allow us to share your information in this manner please opt-out by contacting us at email@example.com.
We use this information to:
Fulfill your order
Send you an order confirmation
Assess the needs of your business to determine suitable products
Send you requested product or service information
Send product updates or warranty information
Respond to customer service requests
Administer your account
Send you a newsletter and marketing communications
Respond to your questions and concerns
Improve our web site and marketing efforts
Conduct research and analysis
Information Related to Data Collected through the Service
Pitcher collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
Service Provider, Sub-Processors/Onward Transfer
Pitcher may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients
Access to Data Controlled by our Clients
Pitcher acknowledges that you have the right to access your personal information. Pitcher has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Pitcher’s Client, the data controller. If the Client requests Pitcher to remove the data, we will respond to their request within 30 business days.
Data Retention related to the Service
Pitcher will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Pitcher will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We may provide your personal information to companies that provide services to help us with our business activities such as live chat help or hosting provider. These companies are authorized to use your personal information only as necessary to provide these services to us.
In certain situations, Pitcher may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so.
If Pitcher is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may also disclose your personal information to any other third party with your prior consent.
User Access and Choice
Upon request Pitcher will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete, by contacting us at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.
You may opt-out of location-based services at any time by editing the setting at the device level or by emailing us at email@example.com.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.
We send push notifications for download notifications. If you wish to opt out of push notifications, please adjust settings from the device level.
We may provide you the opportunity to participate in questionnaires or surveys. If you participate, we will request certain personal information from you. Participation in these questionnaires or surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to hold field studies.
Tracking Technologies / Cookies
Technologies such as: cookies, beacons, tags, scripts or similar technologies are used by Pitcher AG and our marketing partners, affiliates, analytics, online customer support provider and online customer documentation provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Analytics / Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.
The security of your personal information and our clients’ information is important to us. When you enter sensitive information, such as user name, password and location based information on the web site or within the app; we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, please contact us at firstname.lastname@example.org.
Links to 3rd Party Sites
Blog / Forum
Social Media Widgets
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Changes To This Policy
Alte Feldeggstrasse 14, 8008 Zurich, Switzerland
+41 43 535 77 90